Return Policy

This Return Policy applies to physical products purchased from the Vio shop. Home services are not returnable; service issues are handled under our dispute and Refund Policy.

Return window

Most eligible products may be returned within 7 days of delivery unless a different period is stated on the product page. The return window starts on the date shown in your order tracking as delivered.

Eligible returns

Returns are accepted when all of the following apply:

Product is unused, undamaged, and in original packaging (unless defective)
At least one clear photo of the product is uploaded with your request
All accessories, manuals, and free items are included
Serial numbers / warranty stickers are intact (where applicable)
Return is requested within the return window

Non-returnable items

Products marked "non-returnable" on the product page
Customized, cut-to-size, or made-to-order items
Hygiene-sensitive items once opened (e.g. certain filters, personal-care parts)
Installed electrical items after installation or wiring
Digital products and downloadable content

How to request a return

Sign in and open My Orders
Select the delivered order and choose Request return
Select a return reason and upload at least one clear product photo
Wait for approval — we will share pickup or drop-off instructions

You can also email help@viodigitalstore.com with your order ID.

Pickup & reverse logistics

Approved returns are collected by our courier partner where serviceable. Reverse pickup is usually scheduled within 2–5 business days of approval. Once approved, you will see reverse pickup courier and AWB details on your order and return tracking pages. If reverse pickup fails, you may ship the product yourself to our warehouse and submit your courier AWB on the return panel. Keep the product packed securely in the original box to avoid transit damage.

Inspection & refund

Returned items are inspected at our warehouse after pickup or manual shipment. When we confirm a matching product at our facility, your refund is initiated automatically per our Refund Policy. If the item received does not match your order (wrong product, missing parts, or excessive use), we will share unboxing video proof on your order details, decline the refund, and ship the item back to you with return tracking.

Wrong or defective items

If you received the wrong product or a manufacturing defect, contact us within 48 hours of delivery with photos. We will arrange free replacement or return pickup at no cost to you.

Exchanges

Direct exchanges are subject to stock availability. You may return the original item and place a new order for the preferred variant, or contact support for assistance.

Contact

Return help: Support, help@viodigitalstore.com, or +91 77049 92310.